This property is in high demand!
6 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Hygiene Plus
760 meters to public transportation
Inside city center
670 meters to Kiunkaku
Free Wi-Fi in all rooms!
Free Wi-Fi
Free parking
Restaurant
Shuttle service
Family room
Luggage storage
Breakfast
Hot spring bath
6 travelers have booked today.
Based on 3,777 verified reviews
8.3
8.2
8.2
8.1
8.0
Location rating score
| Value for money | 8.2 |
| Location rating | 8.1 |
While residing at KAMENOI HOTEL ATAMI, take joy in your early morning or evening stroll at nearby park which include Atami Kaihin Park, Otonashi Water Park, and ACAO FOREST.
The typical room rate for KAMENOI HOTEL ATAMI in the past month is 24991.89 JPY, compared to city's average of 33869.64 JPY.
Past solo travelers that have stayed at this property have given KAMENOI HOTEL ATAMI an average rating of 8.0. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
Past families with young children that have stayed at this property have given KAMENOI HOTEL ATAMI an average rating of 7.7. You can look up more in depth customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.
Verified families with older children that have stayed at this property have given KAMENOI HOTEL ATAMI an average rating of 8.2. You can check out more in depth customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
The closest train, metro, or bus station is Kinomiya Railway Station, 763.01 m away from KAMENOI HOTEL ATAMI.
The nearest airport to KAMENOI HOTEL ATAMI is Haneda Airport, 83.0 km away.
Wake up to an excellent buffet breakfast at KAMENOI HOTEL ATAMI. Guests can enjoy breakfast offered with an additional charge of 2500 JPY for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

Experience Timeless Comfort at KAMENOI HOTEL ATAMI
Nestled in the scenic coastal city of Atami, Japan, KAMENOI HOTEL ATAMI offers a perfect blend of traditional charm and modern comfort. Established in 1955, this historic hotel has been welcoming guests for decades, providing a warm and inviting atmosphere. Recently renovated in 2015, the hotel combines classic elegance with contemporary amenities, ensuring a memorable stay for every visitor.
With 159 thoughtfully designed rooms, KAMENOI HOTEL ATAMI caters to a variety of travelers seeking relaxation and rejuvenation. Check-in begins at 3:00 PM, allowing guests ample time to settle in and explore the beautiful surroundings, while check-out is gracefully scheduled until 11:00 AM. The hotel warmly welcomes families, allowing children aged 1 and above to stay free of charge, making it an ideal destination for family vacations and leisurely getaways.
Unwind and Indulge in a Plethora of Entertainment Facilities at KAMENOI HOTEL ATAMI
At KAMENOI HOTEL ATAMI, we understand the importance of providing our guests with a wide range of entertainment options to enhance their stay. Whether you're looking to relax, have fun, or indulge in some retail therapy, our hotel has got you covered.
For those seeking relaxation and rejuvenation, our hotel boasts a luxurious spa where you can pamper yourself with a variety of treatments and therapies. From soothing massages to invigorating facials, our expert therapists will ensure that you leave feeling refreshed and revitalized.
If shopping is more your style, you'll be delighted to discover our onsite gift and souvenir shop. Browse through a selection of unique and locally-made items, perfect for finding that special memento or gift for loved ones back home. Whether it's traditional crafts, local delicacies, or stylish fashion accessories, our shop offers something for everyone.
At KAMENOI HOTEL ATAMI, we believe in providing our guests with an unforgettable experience. With our exceptional spa and enticing gift shop, you'll have no shortage of entertainment options to make your stay truly remarkable.
Convenient Amenities and Services at KAMENOI HOTEL ATAMI
At KAMENOI HOTEL ATAMI, guests can enjoy a range of convenient facilities and services that make their stay hassle-free and enjoyable. Stay connected with complimentary Wi-Fi available in all rooms and public areas, allowing you to easily browse the web or catch up on work.
For guests who smoke, there is a designated smoking area where you can indulge in a cigarette without disturbing others. The hotel also offers luggage storage, ensuring that your belongings are safely stored while you explore the beautiful city of Atami.
If you're in need of a quick refreshment or a late-night snack, you'll appreciate the vending machines located within the hotel. They offer a variety of beverages and snacks, perfect for satisfying any cravings.
Daily housekeeping services are provided to ensure that your room is always clean and tidy. Additionally, there is a laundromat available on-site, making it convenient for guests to do their laundry during their stay.
With these convenient amenities and services, KAMENOI HOTEL ATAMI strives to provide a comfortable and hassle-free experience for all guests.
Convenient Transport Facilities at KAMENOI HOTEL ATAMI
At KAMENOI HOTEL ATAMI, we understand the importance of hassle-free transportation during your stay. That's why we offer a range of convenient transport facilities to ensure your journey is smooth and enjoyable.
For guests arriving by car, we provide a spacious car park onsite. You can rest assured knowing that your vehicle is safe and secure throughout your stay. Best of all, the car park is free of charge, allowing you to explore Atami and its surrounding areas without worrying about parking fees.
In addition to the car park, we also offer a complimentary shuttle service. Whether you need a lift to the train station or want to explore the local attractions, our shuttle service is at your disposal. Sit back, relax, and let our friendly and professional drivers take care of your transportation needs.
With our convenient transport facilities, you can easily explore Atami and its beautiful surroundings, knowing that you have a safe place to park your car and a reliable shuttle service at your disposal. Book your stay at KAMENOI HOTEL ATAMI today and experience the utmost convenience in transportation.
Indulge in Exquisite Dining Experiences at KAMENOI HOTEL ATAMI
At KAMENOI HOTEL ATAMI, we pride ourselves on providing our guests with exceptional dining experiences that will tantalize their taste buds and leave them craving for more. Our hotel boasts a delightful restaurant that offers a wide array of culinary delights, ensuring that there is something to satisfy every palate.
Start your day off right with our sumptuous breakfast buffet, where you can indulge in a variety of freshly baked pastries, aromatic coffee, and an assortment of delectable dishes. Whether you prefer a hearty Japanese breakfast or a continental spread, our buffet has it all. With a range of options including freshly squeezed juices, seasonal fruits, and made-to-order omelets, you are guaranteed to find something to suit your morning cravings.
After a day of exploring the charming city of Atami, return to our hotel and treat yourself to a memorable dining experience at our restaurant. With a menu that showcases the finest local and international cuisine, our talented chefs use only the freshest ingredients to create culinary masterpieces that are sure to delight even the most discerning palates. From succulent seafood dishes to tender grilled meats, each bite is a symphony of flavors that will transport you to gastronomic bliss.
With our daily housekeeping service, you can rest assured that your dining experience at KAMENOI HOTEL ATAMI will always be accompanied by impeccable cleanliness and attention to detail. Our dedicated team ensures that the restaurant and buffet area are immaculately maintained, creating a welcoming and hygienic environment for you to enjoy your meals.
Whether you are a food enthusiast or simply looking for a delightful dining experience, KAMENOI HOTEL ATAMI's dining facilities are sure to exceed your expectations. Indulge in the culinary wonders that await you at our restaurant and start each day with a breakfast buffet that will leave you energized and satisfied.
Explore Luxurious Room Options at KAMENOI HOTEL ATAMI
KAMENOI HOTEL ATAMI offers a diverse selection of beautifully appointed rooms designed to cater to every guest's preference. Choose from the spacious Superior Rooms with Private Bathrooms, each covering 42 square meters and featuring either two sofa beds or two single beds, perfect for a comfortable stay with stunning ocean views. For those seeking even more space and panoramic vistas, the Deluxe Panorama View Superior Rooms, measuring 53 square meters, provide an elevated experience with the same flexible bedding options. Families and groups will appreciate the Deluxe Panorama View Family Rooms, offering ample space of 53 square meters with cozy bedding arrangements, ensuring everyone enjoys their stay in style.
Additionally, the hotel presents a variety of Japanese Western-style rooms, including the Superior Japanese Western rooms at 45 square meters with traditional futons or semi double-beds, and the Deluxe Panorama View Japanese Western rooms at 56 square meters, ideal for guests seeking a blend of Japanese tradition and modern comfort. For guests with accessibility needs, the Ocean View Fourth Accessible rooms provide 48 square meters with open-air baths, combining scenic views with convenience. Booking these rooms through Agoda guarantees you the best prices and a hassle-free reservation process, making your journey to Atami smooth and enjoyable from the very start.
Discover Central Atami: A Coastal Gem in Japan
Central Atami is a vibrant hub that beautifully blends the serene charm of coastal living with the lively atmosphere of a bustling town. Located along the picturesque shores of Sagami Bay, this area is renowned for its stunning ocean views, hot springs, and rich cultural heritage. As you stroll through the streets, you’ll encounter an array of delightful shops, inviting cafes, and traditional ryokans, each offering a glimpse into the local lifestyle. The aroma of fresh seafood wafts through the air, inviting you to savor the culinary delights that Atami has to offer, from sushi to tempura, all made with the freshest ingredients.
Atami is also home to several notable attractions that are sure to captivate visitors. The iconic Atami Castle, perched on a hilltop, provides breathtaking panoramic views of the coastline and the surrounding mountains, making it a perfect spot for photography enthusiasts. For those seeking relaxation, the area boasts numerous onsen (hot springs) where you can unwind and soak in the therapeutic waters. As the sun sets, Central Atami transforms into a magical place, with vibrant lanterns illuminating the streets and the sound of waves crashing against the shore creating a soothing soundtrack to your evening. Whether you’re looking for adventure, relaxation, or a taste of local culture, Central Atami offers an unforgettable experience.
Traveling from Nearest Airports to KAMENOI HOTEL ATAMI
Reaching KAMENOI HOTEL ATAMI from the nearest airports is a breeze, ensuring a smooth start to your stay in this beautiful coastal city. The closest major airport is Tokyo Haneda Airport (HND), located approximately 90 kilometers away. From Haneda, you can take the Airport Limousine Bus directly to Atami Station, which offers a scenic route through the lush landscapes of the Izu Peninsula. The journey takes about 2 to 2.5 hours, allowing you to relax and soak in the views before arriving at your destination. Once you reach Atami Station, KAMENOI HOTEL ATAMI is just a short 10-minute taxi ride away, or you can opt for a leisurely 15-minute walk, taking in the vibrant atmosphere of the city as you go.
Alternatively, if you're flying into Narita International Airport (NRT), the journey will take a bit longer, approximately 3 to 3.5 hours. You can take the Narita Express train to Tokyo Station and then transfer to the Shinkansen (bullet train) bound for Atami Station. This high-speed train experience is not only efficient but also offers breathtaking views of Japan's countryside. Upon your arrival at Atami Station, the hotel is conveniently accessible by taxi or a short stroll, making it easy to settle into your accommodation. Whether you’re traveling from Haneda or Narita, the journey to KAMENOI HOTEL ATAMI is designed to be as enjoyable and stress-free as possible.
Explore the Rich Cultural Heritage and Natural Beauty near KAMENOI HOTEL ATAMI
Located in the heart of Atami, KAMENOI HOTEL ATAMI is surrounded by a myriad of landmarks and attractions that showcase the rich cultural heritage and natural beauty of the region. Just a short distance away, you will find the magnificent Kinomiya Shrine, a sacred Shinto shrine known for its awe-inspiring architecture and serene atmosphere. Take a leisurely stroll through the shrine grounds, admire the intricate details of the buildings, and soak in the spiritual ambiance.
For art enthusiasts, the MOA Museum of Art is a must-visit destination. Situated in a picturesque hilltop setting, this museum houses a vast collection of Japanese and East Asian art, including ancient ceramics, paintings, and sculptures. Immerse yourself in the beauty and history of these masterpieces as you explore the museum's galleries.
Nature lovers will delight in the proximity of Atami Sun Beach and Atami Plum Garden. Atami Sun Beach offers a pristine stretch of golden sand, perfect for sunbathing, swimming, or simply enjoying a leisurely walk along the shore. Meanwhile, Atami Plum Garden boasts a breathtaking display of vibrant plum blossoms during the spring season, creating a picturesque landscape that is sure to captivate your senses.
Other notable landmarks and attractions near KAMENOI HOTEL ATAMI include Atami Castle, ACAO FOREST, Kiunkaku, Izusan Jinja Shrine, Atami Onsen, and Ieyasu no Yu. Whether you are interested in history, nature, or relaxation, these attractions offer a diverse range of experiences that will leave you enchanted and rejuvenated. Come and explore the wonders that await you in Atami!
Convenient Public Transport Stations near KAMENOI HOTEL ATAMI
KAMENOI HOTEL ATAMI is perfectly situated for travelers looking to explore Atami and its surrounding areas. With its close proximity to several public transport stations, guests will have no trouble navigating their way around the city.
One of the nearest stations to the hotel is Ajiro Station, which provides easy access to various attractions in Atami. From here, travelers can take a short train ride to visit the famous Atami Castle or relax at the beautiful Atami Sun Beach. Ajiro Station also offers connections to other popular destinations in the region, making it a convenient starting point for day trips.
Another nearby option is Atami Station, the main transportation hub in the area. From here, guests can easily access the Shinkansen bullet train, allowing them to explore other parts of Japan with ease. Atami Station is also well-connected to local buses and taxis, making it a convenient option for those who prefer to explore the city on foot.
For those interested in visiting Kinomiya, Kinomiya Railway Station is just a short distance away from the hotel. This station provides direct access to Kinomiya Shrine, a sacred site known for its stunning cherry blossoms and breathtaking views of the ocean. Travelers can also take a leisurely stroll along the nearby Kinomiya Beach, offering a serene escape from the bustling city.
With its convenient location near Ajiro Station, Atami Station, and Kinomiya Railway Station, KAMENOI HOTEL ATAMI ensures that guests can easily explore all that Atami has to offer. Whether you're looking to soak in the hot springs, visit historical landmarks, or simply enjoy the beautiful coastal scenery, this hotel is the perfect base for your Atami adventure.
A Culinary Delight: Indulge in Atami's Finest Restaurants
KAMENOI HOTEL ATAMI is conveniently located near a plethora of exceptional dining options. Just a short stroll away, you'll find Taga, a charming restaurant known for its delectable seafood dishes and stunning ocean views. For those craving a taste of local cuisine, Isomaru Atami Heiwadori shop offers a cozy atmosphere and a menu filled with traditional Japanese delicacies. Don't miss the chance to satisfy your sweet tooth at Atami Pudding, a beloved dessert spot famous for its creamy custard puddings. For a unique dining experience, head to Densuke Chaya, an enchanting teahouse where you can savor authentic Japanese tea and snacks in a traditional setting. Sushikan Atami is a must-visit for sushi lovers, serving up fresh and expertly crafted sushi rolls. Wantanya is another gem nearby, offering a fusion of Chinese and Japanese flavors in their mouthwatering dishes. Toriman is a local favorite, serving up delicious grilled seafood and meat dishes. If you're in the mood for Italian cuisine, Tempo D'Oro Atami is the place to go, serving up authentic Italian dishes in a stylish setting. And lastly, Kakiemon is a renowned restaurant that specializes in traditional Japanese kaiseki cuisine, a multi-course dining experience that showcases the finest seasonal ingredients. With such a diverse array of dining options within easy reach, food enthusiasts staying at KAMENOI HOTEL ATAMI are in for a treat.
Shop 'til You Drop in Atami
KAMENOI HOTEL ATAMI is conveniently located near several popular shopping landmarks, making it the perfect base for a retail therapy getaway. Just a short stroll away, you'll find Atami Kuwon, a bustling shopping complex that offers a wide range of local and international brands. Whether you're looking for fashion, accessories, or souvenirs, Atami Kuwon has it all. For all your grocery needs, head to MaxValu, a well-stocked supermarket located nearby. You can also explore the vibrant Atami Station Ekimae Heiwa Shopping Street, where you'll discover charming boutiques, specialty stores, and delicious street food stalls. And don't forget to visit Lusca Atami, a renowned department store that offers a plethora of high-end fashion, cosmetics, and home goods. With these fantastic shopping options just a stone's throw away from the hotel, you'll have plenty of opportunities to indulge in some retail therapy during your stay at KAMENOI HOTEL ATAMI.
Affordable Luxury: Experience Atami at a Great Price
Nestled in the heart of Atami, KAMENOI HOTEL ATAMI offers a luxurious escape without breaking the bank. With an average room price of just $206, this hotel provides exceptional value for money compared to the city's average price of $232.
At KAMENOI HOTEL ATAMI, guests can indulge in the ultimate comfort and relaxation without compromising their budget. The spacious and well-appointed rooms are designed with contemporary elegance, offering stunning views of the city or the breathtaking ocean. Each room is equipped with modern amenities, ensuring a comfortable stay for every guest.
Whether you are visiting Atami for a romantic getaway or a family vacation, KAMENOI HOTEL ATAMI provides an unbeatable combination of affordability and luxury. From the tranquil onsen hot springs to the delectable dining options, this hotel offers a range of facilities to enhance your stay. So why settle for an average hotel when you can experience the best of Atami at a fraction of the cost? Book your stay at KAMENOI HOTEL ATAMI today and immerse yourself in the beauty of this charming coastal city.
A Memorable Stay at KAMENOI HOTEL ATAMI
Discover the charm and comfort of KAMENOI HOTEL ATAMI through the glowing reviews of its satisfied guests. With an overall rating of 7.9, this hotel has consistently impressed visitors with its exceptional value, top-notch facilities, and immaculate cleanliness. Situated in the picturesque city of Atami, Japan, this hotel offers a truly unforgettable experience for travelers seeking a relaxing and memorable stay.
One of the standout features of KAMENOI HOTEL ATAMI is its excellent value for money. With a rating of 7.9 for value, guests have praised the hotel for its affordable rates without compromising on quality. From the moment you step into the hotel, you'll be greeted by a warm and inviting atmosphere, ensuring that every penny spent is well worth it. Whether you're traveling on a budget or looking for a great deal, KAMENOI HOTEL ATAMI offers exceptional value that will exceed your expectations.
Another aspect that sets KAMENOI HOTEL ATAMI apart is its impressive facilities. With a rating of 7.8, guests have raved about the hotel's range of amenities that cater to their every need. From the well-equipped fitness center to the rejuvenating spa, there is something for everyone to enjoy. Whether you're looking to unwind with a dip in the outdoor pool or indulge in a pampering massage, the hotel's facilities guarantee a truly indulgent and relaxing experience. With KAMENOI HOTEL ATAMI, you can expect nothing less than a seamless blend of comfort and convenience.
Very good8.0
Facilities
Excellent8.1
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Guests 12 years old or older will be charged a separate JPY 150 per person per night for bathing tax and JPY 200 per person per night for accommodation tax. (The accommodation tax is effective from April, 2025.)
To follow the Invoice System, one receipt will be issued for each payment or transaction. Receipts that split the room fee for one night or for only part of the total amount cannot be issued.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
As expected since it was just renewed, everything was beautiful and clean. I was particularly surprised that all the showers and hair dryers in the large public bath were all Refa. The room was spacious and comfortable, but the door blocked the TV, making it only viewable from one side. For some reason, the toilet had an extremely strong garlic smell, and I felt nauseous the moment I entered, making it unusable. The bathtub in the room had an ocean view and a sense of openness, but I thought it might be fully visible from other hotels on high ground at certain times. The food was all very delicious with a wide variety, so I was very satisfied, but it was a bit disappointing that there seemed to be no warming function, causing it to get cold. Overall, I was very satisfied except for the toilet in the room.
この度は亀の井ホテル熱海にご宿泊いただき誠にありがとうございます。 館内の清潔感やリニューアル後の設備、特にリファのシャワーやドライヤーにご満足いただけたご様子を伺い、大変嬉しく拝読いたしました。 また、お料理につきましても「とても美味しかった」とのお言葉を賜り、調理・サービススタッフの励みとなります。 一方で、お部屋の扉やテレビの配置、トイレの臭い、またお料理の温度に関してご不快な思いをさせてしまい誠に申し訳ございませんでした。頂戴いたしましたご意見は真摯に受け止め、改善に努めて参ります。 お部屋のお風呂からの景色につきましては、プライバシーに配慮できる工夫も検討してまいります。 全体的にはご満足いただけたとのお声を励みに、より快適にお過ごしいただけるホテルを目指してまいります。 また熱海へお越しの際には、ぜひ当ホテルをご利用いただけますと幸いです。 亀の井ホテル熱海 支配人
A lodge on top of a mountain. The shuttle bus has limited times, so I took the Tokaibus. Since it had just been renovated, everything was clean. I reserved for two, but there was only one yukata belt and one piece of candy in the room. My elementary school child was looking forward to the manga corner, but it was only in the annex, and the only way to pass the time was with the games we brought. We couldn't connect to the TV. The dining area was spacious, but it was difficult to get food (seating was at assigned tables). The large public bath was very clean, and surprisingly, the showerhead and hairdryer were ReFa. The bath was also large and clean, and the outdoor bath at night was partially illuminated, which lifted the mood. It is said to be "baby-friendly," but I feel it may not be suitable for older elementary school kids. I think it would be difficult to pass the time outside of the bath and restaurant. There is a paid playground, but there are height restrictions so we couldn't play. I think it is more suitable for young people and adult groups. The clean rooms have Wi-Fi, and smart TVs are installed, making for a comfortable stay.
この度は亀の井ホテル熱海にご宿泊いただき、誠にありがとうございます。 リニューアル後の施設や大浴場などを快適にお過ごしいただけたご様子を拝見し、大変嬉しく思います。特にReFaのシャワーヘッドやライトアップされた露天風呂など、細かな点にもご満足いただけたことは、スタッフ一同の励みになります。 一方で、浴衣やお菓子のご用意に不足があり、ご不便をおかけして申し訳ございませんでした。ご予約内容をもとに適切にご用意できるよう、確認体制を見直してまいります。 また、お子さまの漫画コーナーやお部屋での過ごし方に関するご意見も、今後のサービス改善の参考とさせていただきます。 ウェルカムベビーのお宿としてだけでなく、幅広い年齢層のお子さまにも楽しんでいただける工夫が必要だと改めて感じております。 今後とも、ご家族皆さまにとってより快適で思い出に残るご滞在を提供できるよう努めてまいります。 このたびはご宿泊と貴重なご意見を、誠にありがとうございました。 亀の井ホテル熱海 フロント
We celebrated our first wedding anniversary and stayed here to create memories. The road to get here was surprising, but once we arrived, the lobby was spacious and there was a welcome drink (alcohol is charged separately). The bath was quiet, and I think it’s better at night. It would have been perfect if there was a view as well. The food included shrimp, scallops, meat, sushi, and sashimi, among other things. To be honest, it wasn’t delicious when cold... but the fresh dishes were truly delicious. It may sound strange, but the pasta in the morning was the most delicious. The room was spacious, and we could relax. However, I did think it could have been cleaned a little better... (there were dust clumps...) and I wasn’t sure which slippers to use in the room. Still, I’m glad I could finally visit this hotel that I had wanted to go to, and it was nice to see the renovations. The staff were kind and courteous, especially the young staff in the dining area, who provided very good service. We had a wonderful anniversary celebration.
この度は亀の井ホテル熱海にて結婚記念日の大切なひとときをお過ごしいただき、誠にありがとうございます。 当ホテルをずっとお待ちいただき、リニューアル後にお越しいただけたことをスタッフ一同大変嬉しく思っております。 お風呂やお部屋、スタッフの対応にご満足いただけたとのお言葉は励みとなりますが、一方でお掃除やお部屋のスリッパについてご不便をおかけし申し訳ございませんでした。 お食事につきましても、出来たての美味しさをもっと感じていただけるよう、改善に努めてまいります。 大切な記念日に「気持ちの良い時間」をお過ごしいただけたことは、私どもにとって何よりの喜びです。 またのご来館を心よりお待ち申し上げております。 この度は貴重なご意見と温かいお言葉をありがとうございました。 亀の井ホテル熱海 支配人
Many of the employees were foreigners, but everyone was very kind and courteous. We chose the buffet, which had a wide variety of delicious dishes. Our room was not an ocean view room, but it still provided a nice view of the sea as shown in the picture. One downside is that because it's located on a mountain, it was difficult to go out after checking in, and there was nothing within walking distance. It was also disappointing that there was some dust left in the room. However, overall, I was satisfied, so it was good.
この度は、亀の井ホテル熱海にご宿泊いただき誠にありがとうございます。 スタッフの対応やお食事についてお褒めのお言葉を頂戴し、大変嬉しく存じます。外国籍スタッフに関しても温かいご評価をいただき、励みになります。 お部屋からの眺望にもご満足いただけたとのこと、何よりでございます。一方で、館内の清掃面においてご不快な思いをさせてしまい、誠に申し訳ございません。清掃体制を改めて見直し、より快適にお過ごしいただけるよう努めてまいります。 またのお越しをスタッフ一同、心よりお待ちしております。 亀の井ホテル熱海 フロント
760 meters to public transportation
Free Wi-Fi in all rooms!
Hot spring bath
Air conditioning
“First trip to Atami with mom friends, totally satisfied!”
Thank you for your kindness. The hotel is located on a hillside, and the front desk area has an atmosphere reminiscent of a tropical resort hotel. The staff at check-in were attentive and friendly. I requested a room for four people, and although it was a twin plus two sofa beds, it was a very comfortable room. The view from the window overlooking the streets and sea of Atami was the best location. The hot spring water was soft and made my skin smooth. Both dinner and breakfast were buffet-style with a wide variety of options that were more than I could eat. I opted for an all-you-can-drink plan, and the staff member from Myanmar was very kind and pleasant in their service. There were many other overseas guests as well, and they all had a good demeanor. They must have thorough employee training! Overall, I was completely satisfied with my stay. I would definitely like to go again. Thank you very much for your assistance. I am really glad we chose this hotel for my mom friend's first trip!
この度は亀の井ホテル熱海にご宿泊いただき、誠にありがとうございます。 お部屋や温泉、バイキング、そしてスタッフの対応に至るまでご満足いただけたとのこと、大変嬉しく拝読いたしました。 初めてのママ友とのご旅行に当館をお選びいただき、思い出に残るご滞在となりましたことは、私どもにとっても何よりの喜びです。 また、海外からのスタッフにも温かいお言葉をいただき、励みになるお言葉に心より感謝申し上げます。今後もすべてのお客様にご満足いただけるよう、より一層努めてまいります。 またのお越しをスタッフ一同、心よりお待ち申し上げております。 この度は本当にありがとうございました。 亀の井ホテル熱海 フロント