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Awarded as a top choice of Agoda travelers in 2024.

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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Hygiene Plus
Sparkling clean
180 meters to public transportation
Top Value
Check-in [24-hour]
Free Wi-Fi
Front desk [24-hour]
Restaurant
Kitchen
Luggage storage
Breakfast
Tours
Car park [nearby]
27 travelers have booked today.
Based on 15,038 verified reviews
9.2
9.2
9.1
9.0
8.8
Nearest transportation options
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Yotsubashi Station is within 0.18 km
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Yotsubashi Subway Station is within 0.18 km
Location rating score
There are 174 places in walking distance!
| Value for money | 9.1 |
| Distance to city center | 1 KM |
| Location rating | 9.0 |
| Nearest airport | Osaka International Airport (ITM) |
| Distance to airport | 13.4 km |
The average travel time to get from Hearton Hotel Shinsaibashi Nagahoridori to the airport is 60 minutes, but please take into account that the travel time may fluctuate based on traffic, weather conditions, and time of day.
Hearton Hotel Shinsaibashi Nagahoridori has a total of 210 rooms.
Hearton Hotel Shinsaibashi Nagahoridori's most popular month where verified visitors have stayed the most is in March.
The average room rate for Hearton Hotel Shinsaibashi Nagahoridori in the past month is 15413.66 JPY, compared to city's average of 22558.62 JPY.
Hearton Hotel Shinsaibashi Nagahoridori supports up to 5, with payment card options including UnionPay, Cash, and Visa.
Past couple travelers that have stayed at this property have given Hearton Hotel Shinsaibashi Nagahoridori an average rating of 9.0. You can look up on more specific customer reviews, and feedback by filtering for a specific type of verified guest travelers down in the review section.
The closest train, metro, or bus station is Yotsubashi Station, 177.96 m away from Hearton Hotel Shinsaibashi Nagahoridori.
The nearest airport to Hearton Hotel Shinsaibashi Nagahoridori is Osaka International Airport, 13.0 km away.

Experience Modern Comfort at Hearton Hotel Shinsaibashi Nagahoridori
Welcome to Hearton Hotel Shinsaibashi Nagahoridori, a contemporary 3-star hotel conveniently located in the vibrant city of Osaka, Japan. With its prime location just 1 kilometer from the city center, this hotel offers easy access to the city's popular attractions, shopping districts, and dining options.
Step into the sleek and stylish lobby of Hearton Hotel Shinsaibashi Nagahoridori, and you'll immediately feel a sense of modern comfort. Built in 2018, this newly constructed hotel boasts 210 well-appointed rooms, each designed to provide a comfortable and relaxing stay for both business and leisure travelers.
Check-in time at Hearton Hotel Shinsaibashi Nagahoridori begins at 3:00 PM, allowing you ample time to settle in and start exploring the city. The friendly and professional staff will be ready to assist you with any inquiries or requests you may have throughout your stay. When it's time to bid farewell, check-out is until 11:00 AM, giving you a leisurely morning to enjoy a delicious breakfast or pack your belongings at your own pace.
Please note that Hearton Hotel Shinsaibashi Nagahoridori has a child policy in place. While children are welcome to stay at the hotel, there may be extra charges involved. It's best to contact the hotel directly for more information regarding the child policy and any additional fees that may apply.
Whether you're visiting Osaka for business or pleasure, Hearton Hotel Shinsaibashi Nagahoridori offers a convenient and comfortable base for your stay. With its modern amenities, prime location, and attentive service, this hotel is the perfect choice for travelers seeking a memorable experience in the heart of Osaka.
Convenient Facilities at Hearton Hotel Shinsaibashi Nagahoridori
Hearton Hotel Shinsaibashi Nagahoridori in Osaka, Japan, offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With a laundry service available on-site, guests can easily take care of their laundry needs without having to leave the hotel. The friendly and helpful concierge staff is always ready to assist guests with any queries or requests, providing valuable local insights and recommendations.
For those who need to stay connected, Hearton Hotel Shinsaibashi Nagahoridori provides Wi-Fi in public areas, allowing guests to easily access the internet and stay connected with family, friends, or work. Additionally, all rooms are equipped with free Wi-Fi, ensuring guests can enjoy seamless connectivity throughout their stay.
To make traveling more convenient, the hotel offers luggage storage facilities. Guests can securely store their belongings before check-in or after check-out, allowing them to explore the city without the burden of carrying their luggage. For quick refreshments or snacks, a vending machine is available on-site, providing a convenient option for guests to grab a drink or a snack whenever they need it.
Furthermore, Hearton Hotel Shinsaibashi Nagahoridori ensures a clean and comfortable stay with daily housekeeping services. Guests can relax and unwind in a well-maintained environment, knowing that their rooms will be tidied up and refreshed on a daily basis. With these convenient facilities, Hearton Hotel Shinsaibashi Nagahoridori aims to provide a seamless and enjoyable experience for all its guests.
Convenient Taxi Service at Hearton Hotel Shinsaibashi Nagahoridori
At Hearton Hotel Shinsaibashi Nagahoridori, we understand the importance of convenience and accessibility when it comes to transportation. That's why we offer a reliable and efficient taxi service for our guests. Whether you're heading to the airport, exploring the vibrant city of Osaka, or simply need a quick ride to your next destination, our dedicated staff will ensure that you have a hassle-free experience.
Our well-trained and professional drivers are familiar with the city's roads and can provide you with a comfortable and safe journey. With our taxi service, you can easily reach popular attractions such as Osaka Castle, Universal Studios Japan, and the lively Dotonbori district. Additionally, our front desk staff is available 24/7 to assist you with any taxi bookings or inquiries you may have. Experience the convenience of our taxi service at Hearton Hotel Shinsaibashi Nagahoridori and make the most of your stay in Osaka.
A Culinary Delight Awaits at Hearton Hotel Shinsaibashi Nagahoridori
Indulge in a gastronomic journey at Hearton Hotel Shinsaibashi Nagahoridori with its range of dining facilities that cater to every palate. Start your day with a delightful breakfast buffet featuring a delectable spread of local and international dishes. From freshly baked pastries to a selection of fruits and cereals, there is something to satisfy every breakfast craving.
For a more intimate dining experience, head to the hotel's restaurant where you can savor an array of mouthwatering dishes prepared by skilled chefs. Whether you're in the mood for traditional Japanese cuisine or international favorites, the restaurant offers a diverse menu to please all tastes.
If you prefer a quick caffeine fix or a casual catch-up with friends, the hotel's coffee shop is the perfect spot. Enjoy a cup of expertly brewed coffee or choose from a variety of teas and light snacks.
For those who prefer to whip up their own meals, the shared kitchen provides all the necessary amenities. Whether you're a seasoned chef or a novice cook, you can prepare your favorite dishes with ease.
With daily housekeeping ensuring cleanliness and comfort, and the option of a continental breakfast to kickstart your day, Hearton Hotel Shinsaibashi Nagahoridori offers a complete dining experience that will leave you satisfied and craving for more.
Comfort and Variety at Hearton Hotel Shinsaibashi Nagahoridori
Experience a range of comfortable and well-appointed rooms at Hearton Hotel Shinsaibashi Nagahoridori. Choose from a selection of room types to suit your needs, including the Double Room Non-Smoking, Economy Twin Room Non-Smoking, Run Of House, Single A - Non-Smoking, Standard Triple Room Non-Smoking, and Twin Room Non-Smoking.
Booking your stay at Hearton Hotel Shinsaibashi Nagahoridori on Agoda not only guarantees you the best prices, but also ensures a hassle-free experience. With Agoda's user-friendly platform, you can easily browse through the available room types, compare prices, and make your reservation in just a few clicks. Take advantage of Agoda's extensive network and enjoy the convenience of securing your ideal room at Hearton Hotel Shinsaibashi Nagahoridori with ease.
Explore the Vibrant Streets of Shinsaibashi in Osaka
Located in the heart of Osaka, Japan, the bustling district of Shinsaibashi offers a vibrant and lively atmosphere that is sure to captivate visitors. This popular shopping destination is renowned for its endless rows of trendy boutiques, department stores, and local shops, making it a shopaholic's paradise. The streets of Shinsaibashi are lined with a mix of modern and traditional architecture, creating a unique blend of old and new. As you wander through the bustling streets, you'll be greeted by the enticing aromas of street food stalls, offering a wide variety of delicious snacks and local delicacies. Whether you're looking for the latest fashion trends, unique souvenirs, or simply want to immerse yourself in the vibrant local culture, Shinsaibashi has something for everyone.
Convenient Transportation from the Airport to Hearton Hotel Shinsaibashi Nagahoridori
Located in the vibrant district of Shinsaibashi in Osaka, Japan, Hearton Hotel Shinsaibashi Nagahoridori offers a comfortable and convenient stay for travelers. Getting to the hotel from the nearest airports is a breeze, thanks to the well-connected transportation network in Osaka.
If you are arriving at Kansai International Airport (KIX), the most convenient way to reach Hearton Hotel Shinsaibashi Nagahoridori is by taking the airport limousine bus. The bus departs from the airport and takes you directly to the hotel, offering a hassle-free journey. Alternatively, you can also take the JR Airport Express Haruka train to Tennoji Station, and then transfer to the Osaka Metro Midosuji Line to Shinsaibashi Station, which is just a short walk away from the hotel.
For travelers arriving at Osaka International Airport (Itami Airport), you can easily reach Hearton Hotel Shinsaibashi Nagahoridori by taking the limousine bus or a taxi. The limousine bus provides a direct connection from the airport to the hotel, while taxis are readily available outside the airport terminal.
No matter which airport you arrive at, transportation to Hearton Hotel Shinsaibashi Nagahoridori is convenient and efficient, allowing you to start your Osaka adventure without any delays or hassles.
Explore the Vibrant Surroundings of Hearton Hotel Shinsaibashi Nagahoridori
Located in the heart of Osaka, Japan, Hearton Hotel Shinsaibashi Nagahoridori offers easy access to a plethora of exciting landmarks and attractions. One of the must-visit spots nearby is the famous Shinsaibashi-Suji Shopping Street. This bustling shopping district is a paradise for shopaholics, with its endless rows of trendy boutiques, department stores, and souvenir shops. Stroll along the vibrant street, soak in the lively atmosphere, and indulge in some retail therapy.
Another notable landmark in the vicinity is Minami (Namba), a vibrant entertainment district that offers a unique blend of modern attractions and traditional charm. Here, you can explore the vibrant nightlife, dine at delicious local restaurants, and immerse yourself in the energetic atmosphere. Don't miss the chance to visit America Mura, a trendy area known for its fashion-forward boutiques, vintage shops, and hip cafes. This hipster paradise is perfect for fashion enthusiasts and those seeking a taste of Osaka's urban culture.
For those looking to experience the local culture, a visit to Midosuji Street is a must. Known as the Champs-Élysées of Osaka, this iconic street is lined with luxury boutiques, high-end department stores, and impressive architectural landmarks. Take a leisurely stroll along this elegant boulevard and soak in the vibrant atmosphere.
Other nearby attractions include Dobuike Street, C Flat Cafe - Classes, Jeju Specialty Products Exhibition Hall, Ebisu Tower, International ATM, and Souemon Street. With so much to see and do in the surrounding area, Hearton Hotel Shinsaibashi Nagahoridori is the perfect base for exploring the vibrant city of Osaka.
Convenient Public Transport Stations Near Hearton Hotel Shinsaibashi Nagahoridori
Hearton Hotel Shinsaibashi Nagahoridori is perfectly situated near several public transport stations, making it a convenient choice for travelers exploring Osaka. Just a short walk away, guests can easily access Nagahoribashi Subway Station, Nishiohashi Subway Station, Nishi Nagahori Subway Station, Shinsaibashi Subway Station, Yotsubashi Station, and Yotsubashi Subway Station.
Nagahoribashi Subway Station, located just a few minutes from the hotel, provides easy access to various attractions in Osaka. Travelers can hop on the subway and explore popular destinations such as Osaka Castle, Universal Studios Japan, and Dotonbori.
Nishiohashi Subway Station and Nishi Nagahori Subway Station are also within walking distance, offering convenient transportation options for guests. From these stations, visitors can easily reach Osaka Aquarium Kaiyukan, Tsutenkaku Tower, and the vibrant shopping district of Umeda.
Furthermore, Shinsaibashi Subway Station, Yotsubashi Station, and Yotsubashi Subway Station are all nearby, providing even more accessibility to the city. These stations connect guests to major train lines, allowing for seamless exploration of Osaka and beyond.
With such a variety of public transport options nearby, Hearton Hotel Shinsaibashi Nagahoridori is an ideal base for travelers looking to experience the best of Osaka's attractions, shopping, and dining.
Indulge in a Culinary Adventure
Hearton Hotel Shinsaibashi Nagahoridori is surrounded by a plethora of dining options that will satisfy even the most discerning food enthusiasts. Hokkyokusei - Shinsaibashi Main Shop is a must-visit for those craving delicious Hokkaido-style ramen, while Ramen Zundo-Ya Shinsaibashi is known for its rich and flavorful bowls of ramen. For those with a sweet tooth, A Happy Pancake Shinsaibashi offers fluffy and mouthwatering pancakes. Travelers looking for halal options can head to Ali's Kitchen Osaka Halal Restaurant or Halal Restaurant Naritaya Osaka minami for authentic and delectable halal cuisine. Rikimaru Shinsaibashi and Barbacoa Grill Shinsaibashi are perfect for those seeking a taste of local Japanese flavors. Meijiken is a popular spot for enjoying traditional Western-style dishes, while OKO - Fun Okonomiyaki Bar allows guests to savor the unique flavors of Osaka's famous okonomiyaki. And if you're in the mood for a juicy burger, Critters Burger is the place to be. With such a diverse range of restaurants just steps away from the hotel, guests at Hearton Hotel Shinsaibashi Nagahoridori are in for a culinary adventure like no other.
Shop 'til You Drop at Hearton Hotel Shinsaibashi Nagahoridori
Located in the heart of Osaka, Hearton Hotel Shinsaibashi Nagahoridori is surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just a short walk away, you'll find Tiger Copenhagen American Village, a trendy store offering a wide range of unique and stylish home decor items. If you're looking to update your wardrobe, head to Desigual, where you'll discover a vibrant collection of clothing and accessories. For fashion-forward individuals, BAO BAO ISSEY MIYAKE is a must-visit, showcasing innovative and geometrically-designed bags that are sure to turn heads. Gracia is another shopping gem nearby, offering a curated selection of trendy and chic clothing for women. If you're a fan of Japanese pop culture, Japanese Cosplay Photo is the perfect place to indulge in your love for cosplay and anime. And for those who love a good bargain, Flying Tiger Copenhagen is a treasure trove of affordable and quirky items. BABYDOLL is a haven for fashionistas, offering a wide range of stylish and trendy clothing for women. Kinko's is a one-stop shop for all your printing and stationery needs, while Fa Fa Honten is a go-to store for beauty enthusiasts, offering a wide range of skincare and cosmetic products. With these shopping landmarks just a stone's throw away from Hearton Hotel Shinsaibashi Nagahoridori, you'll have no shortage of retail therapy options during your stay in Osaka.
Affordable Luxury: Hearton Hotel Shinsaibashi Nagahoridori Offers Unbeatable Value in Osaka
Nestled in the heart of Osaka, the vibrant and bustling city of Japan, Hearton Hotel Shinsaibashi Nagahoridori stands out as a beacon of affordable luxury. With an average price of just $92 per room, this hotel offers unbeatable value compared to the average price of a hotel room in Osaka, which stands at $124.
Despite its affordable rates, Hearton Hotel Shinsaibashi Nagahoridori does not compromise on quality or comfort. Each room is meticulously designed to provide a serene and relaxing atmosphere, ensuring a restful stay for every guest. The hotel boasts a range of amenities, including spacious beds, modern bathrooms, and complimentary Wi-Fi, all aimed at enhancing the overall guest experience.
Moreover, the hotel's prime location in the vibrant Shinsaibashi district allows guests to immerse themselves in the city's rich culture and vibrant nightlife. With easy access to popular attractions such as Dotonbori, Osaka Castle, and Universal Studios Japan, guests can explore the city's wonders without breaking the bank.
Whether you are a budget-conscious traveler or simply seeking exceptional value for your money, Hearton Hotel Shinsaibashi Nagahoridori is the perfect choice. Experience the best of Osaka without compromising on comfort or breaking the bank at this remarkable hotel.
Friendly Staff, Clean Rooms, and Great Location
Hearton Hotel Shinsaibashi Nagahoridori in Osaka, Japan has received numerous positive customer reviews. Guests have praised the hotel's friendly and helpful staff, who go above and beyond to ensure a pleasant stay. The staff's warm and welcoming nature creates a comfortable and inviting atmosphere for guests. Additionally, many reviewers have highlighted the hotel's delicious buffet breakfast, which offers a wide variety of continental and Japanese dishes. The cleanliness of the hotel is also highly praised, with guests noting the immaculate condition of the rooms and common areas. Furthermore, the hotel's convenient location in the heart of Osaka is a major plus point, making it easy for guests to explore the city's attractions. Overall, Hearton Hotel Shinsaibashi Nagahoridori offers great value for money and is highly recommended for both business and leisure travelers.
Exceptional Customer Ratings at Hearton Hotel Shinsaibashi Nagahoridori
Hearton Hotel Shinsaibashi Nagahoridori in Osaka, Japan, has received exceptional customer ratings across various categories. With an overall score of 8.9, this hotel has consistently impressed guests with its outstanding service and top-notch facilities.
One aspect that guests particularly appreciate is the excellent value for money offered at Hearton Hotel Shinsaibashi Nagahoridori. With a rating of 9.0 for value, guests feel that they receive exceptional quality and service for the price they pay. This is a testament to the hotel's commitment to providing a comfortable and enjoyable stay without breaking the bank.
Another highlight of this hotel is its impeccable cleanliness, which has earned it a rating of 9.1. Guests consistently praise the attention to detail and the high standards of hygiene maintained throughout the property. From the spotless rooms to the well-maintained common areas, Hearton Hotel Shinsaibashi Nagahoridori ensures a pristine environment for its guests.
Furthermore, the staff performance at this hotel is highly regarded, with a rating of 9.1. Guests consistently mention the friendly and helpful nature of the hotel staff, who go above and beyond to ensure a memorable stay. Whether it's providing local recommendations or assisting with any requests, the staff at Hearton Hotel Shinsaibashi Nagahoridori are dedicated to creating a warm and welcoming atmosphere.
Overall, Hearton Hotel Shinsaibashi Nagahoridori has garnered outstanding customer ratings in various categories, including value, cleanliness, and staff performance. With its commitment to providing exceptional service and maintaining high standards, this hotel is a top choice for travelers seeking a comfortable and enjoyable stay in Osaka, Japan.
Excellent8.8
Facilities
Excellent9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
If the name on the guest's passport is different from the name on the reservation, we may not be able to accommodate you. We apologize for the inconvenience, but please make sure to register the full name of the guest on the reservation as it appears on the guest's passport. If you did not register the guest's name at the time of reservation, please change the guest's name on the confirmation page of the reservation details.We prohibit the resale of reservations to others, or any reservation activities deemed for commercial purposes.
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Excellent
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Located near Shinsaibashi station and Dotonbori, this hotel provides a great base for exploring Osaka. The staff are highly praised for their exceptional service and guests receive exceptional value for money. The well-maintained and comfortable rooms come with daily housekeeping and complimentary water. Guests can easily find dining options nearby, such as McDonald's and Family Mart, and a 24-hour supermarket is just a short walk away.
Limited amenities such as no laundry machine or room service in small-sized rooms.
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Service - I stayed here for 3 nights at the end of November. We arrived at this accommodation many hours before check-in time, so we asked to leave our bags and for help finding a place to shower. The receptionist was very helpful, printed a map, and provided clear directions. We checked in in the evening, and it was raining, so we got a bit wet on the way back. We were standing wet at check-in for a while, and the staff quickly brought us a towel, which impressed us and made us feel grateful, even though we were foreigners, they showed a lot of care. On the last day, we checked out but were still able to leave our bags for up to one more day, which made it very convenient for us to go sightseeing and travel. Location - From the subway, exit through door 2 right at McDonald's, walk past the Super Aeon and keep going. The hotel is in a quiet area, but it is very convenient to walk to Shin-Sakaibashi for shopping or take the train to other places. If you walk well, you can stroll leisurely along the illuminated streets to Namba because the weather is cool, walking is not tiring, and it saves a lot on transportation costs. Room - The room was very clean. I didn't notice any musty smells or dust at all. The size was just right, and I could open my suitcase. There was a warm bath, TV, refrigerator, hairdryer, and the bedding was changed every day (I put the room cleaning sign on every day). The amenities were complete, but some things had to be picked up from the lower floor, like a comb and cream. There is a water dispenser on the second floor, and there is a designated smoking area in front of the hotel. Those who don't smoke might have to endure walking past this area a bit. The atmosphere in the hotel is quite calm and quiet, making for a comfortable sleep. The hotel doors close at 1 AM for safety, but you can still scan your room card to enter. I booked in advance for several months, so I got a very good price. For this price range, it performs better than many hotels. If I have the opportunity, I think I will come back to stay here again.
ขอบคุณสำหรับการเข้าพักที่โรงแรมของเรา ฉันมีความสุขมากที่ได้เห็นคำชมมากมายและโพสต์โดยละเอียดเกี่ยวกับโรงแรมของเรา เราคงจะดีใจมากถ้าการกระทำของเราช่วยให้ลูกค้าของเราเพลิดเพลินกับการเที่ยวชมและสร้างความทรงจำที่ดี นอกจากนี้เมื่อคุณมาที่คันไซ พนักงานทุกคนจะพยายามอย่างเต็มที่เพื่อให้คุณรู้สึกว่าการเข้าพักของคุณดีขึ้นกว่าเดิม เราหวังว่าจะได้พบคุณอีกครั้ง ขอขอบคุณที่สละเวลาจากตารางงานที่ยุ่งของคุณเพื่อเขียนรีวิวดีๆ พนักงานส่วนหน้า ชูโตะ
the location is very good, close to eveywhere, the cleanliness of the hotel is top, will stay here again if we visit osaka. tq hearton hotel.
Thank you very much for staying with us. We are delighted to hear that you had a comfortable stay at our hotel. We truly appreciate your kind words saying that you would like to stay with us again. Your comments are a great encouragement to all of our staff. We sincerely look forward to welcoming you back on your next visit. Thank you once again for taking the time to share your review. Hearton Hotel Shinsaibashi Nagahoridori TOYA
This hotel will fit your budget with exceptional facilities and location. The hotel is just beside AEON supermarket and near 711. This hotel is also 5-10 mins walk away from shinsaibashi and dotomburi The bed is comfortable, the size of the bathroom and room also meets our expectations Everytime I go to osaka, i stay in this hotel. And if I comeback, i will still choose this hotel
Thank you very much for staying with us. We are truly delighted to hear that you would like to use our services again. There is no greater compliment. We will continue striving to provide a satisfying experience for all our guests.We would be delighted if you chose to stay with us again when you visit Osaka. All of our staff sincerely look forward to welcoming you back in the future. Thank you once again for taking the time to share your review. Hearton Hotel Shinsaibashi Nagahoridori TOYA
Hotel is located between 2 train stations and it’s in a nice quiet neighbourhood. There is a mall nearby with Don Quijote and restaurants inside as well as a Lawson just across the road. The room may be slightly small but that is expected in Japan, but with that being said, the toilet was of a good size and the bed was comfortable. The lounge area on the first floor has ample seats and tables and is a nice place to bring your takeaway food to eat and chill. Special mention to Aeon Kyoto mall just an approximate 8 minutes from the hotel, it has many shops and a huge supermarket on the first floor, definitely must visit!
Thank you for staying at our hotel. Our hotel is very close to Yotsubashi Station. There is a 24-hour Aeon supermarket next door. You can also get to Shinsaibashi shopping street in about 10 to 15 minutes. Namba Station is just one subway stop away. I hope you will stay at our hotel again when you come to Osaka.
180 meters to public transportation
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
“Fantastic hotel but avoid the breakfast ”
This is a beautiful and modern hotel with a fabulous location, just a few steps from the subway station and near some great shopping areas. The rooms we got, unlike many hotels in Japan, were spacious and this was a deciding factor to select this hotel since we were staying 7 nights. The bed was comfortable, and clean (Japanese) pyjamas were supplied every day. The toiletries are near the reception and you can help yourself to what you need. We were in the 10th floor, the views were just to the other building across the road but that didn’t bothered us. There is also a floor with microwave and ice. The microwave is handy to warm up food that you can buy in the supermarket next door. Now, for the breakfast! Mistakenly I didn’t book breakfast for one of the rooms - I tried to add this by email - they declined; I tried to remove the breakfast from the bedroom that had it and get a refund- they declined; I tried to add the breakfast when we arrived- they declined ; I couldn’t understand why it was so difficult to add 2 extra breakfasts but this end up to be a blessing because our sons would be starving if they had their breakfast there! The options are mostly to cater for the Asian customer, the food is not even labelled so we don’t know what we are eating (these days, with so many allergies, how is this acceptable?), the coffee machine only has one option for black coffee short of long (no cappuccino, latte, etc, although the buttons are there and we have seen the same machine in other hotels with more options available), there’s no fork/knife supplied, just a butter knife and the typical chopsticks; also just one miserable napkin is provided with no access for more. The cooked food was tasty although many options were not to our liking. The bread options were very poor, and the bread was dry. There is no hot milk. No butter, just margarine. No fresh fruit just a canned mix. There’s a military vibe as the lady that takes care of the room strictly starts removing everything at 9.30 sharp. Most days we left feeling kind of hungry. I would have taken back the breakfast of our booking straight after the first day but this was not an option so we endured until the last day. Some people had commented the breakfast was not worth but I always find it a waste of time to be looking for a place to eat in the morning when we are rushing to go to places. I should have listened. Literally just a few steps from the hotel entrance there is a great supermarket with plenty options for food, lots of bakery products of all kinds, a coffee machine, etc, and they even have an area to sit down and eat what you buy there. Also next door is the McDonalds. And there’s a big Starbucks not too far, not to mention so many other good options that will certainly be cheaper. The hotel is great and I would stay here again hence the 5 star, but it’s hard to understand why the breakfast is so poor, it seems to be run under a different management - what a shame for such a fantastic hotel, but I’m wondering if that was the reason why they declined adding the breakfast to our other room, to avoid having more bad reviews about the breakfast!
Thank you very much for choosing to stay at our hotel. First and foremost, we are truly delighted to hear that you were satisfied with our location, spacious rooms, facilities, and cleanliness. It brings us great joy to know that you enjoyed a comfortable seven-night stay, and that the nearby supermarket and dining options were convenient and helpful during your visit.On the other hand, we sincerely apologize for not meeting your expectations regarding our breakfast service. We deeply regret any inconvenience or dissatisfaction this may have caused. Please rest assured that we take your valuable feedback seriously, and we are currently working to improve both the quality and service of our breakfast offerings.Despite this, we are sincerely grateful for the high rating you gave us and your kind words about staying with us again. If you have another opportunity to visit Osaka, we would be truly honored if you chose to stay with us once more. All of our staff look forward to welcoming you