Veldig bra 7,4
basert på 762 anmeldelser

Nyeste kundeanmeldelser

Type reisende
Veldig bra

fra 762 anmeldelser
  • Renslighet 7,3
  • Fasiliteter 7,2
  • Beliggenhet 7,7
  • Romkomfort/standard 7,5
  • Ansattes arbeid 7,4
  • Valuta for pengene 7,3
  • Mat/middag 7,2
Sorter etter

Rut fra Indonesia
Superior rom
Opphold på én natt i august 2016
good location
Skrevet 18 august 2016

Mohd fra Malaysia
Deluxe dobbeltrom
Opphold på én natt i august 2016
Good hotel with great location
Skrevet 15 august 2016

MOHD fra Malaysia
Executive rom
Opphold på 5 netter i august 2016
Everything just fine and satisfied
Good and satisfied
Skrevet 15 august 2016

Gary fra USA
Superior dobbeltrom
Opphold på 2 netter i august 2016
Skrevet 09 august 2016

Debby fra Indonesia
Opphold på én natt i juli 2016
Feel good
Nice hotel, very recommended..
Skrevet 29 juli 2016

Daeyoung fra Sør-Korea
Opphold på én natt i juli 2016
Skrevet 29 juli 2016

John fra Singapore
Opphold på 2 netter i juli 2016
decent place and value for money
Skrevet 28 juli 2016

Yoel fra Indonesia
Familie med store barn
Opphold på 2 netter i juli 2016
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Skrevet 26 juli 2016

Erwin fra Indonesia
Opphold på én natt i juli 2016
Business trip
Nice hotel that combined with the good price from agoda..
Skrevet 22 juli 2016

Andre fra Indonesia
Superior rom
Opphold på 4 netter i juli 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Skrevet 20 juli 2016





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